Help
Troubleshooting
Common problems and how to fix them.
Signing in
| Problem | Fix |
|---|---|
| No password reset code | Check your spam folder and that you used the email you signed up with. Wait a minute, then ask for a new code. |
| “Too many requests” | Wait 15 minutes, then try again. |
| Google sign-in opens a different account | Choose the Google account you signed up with, or sign out of Google in the browser first. |
Scoring
| Problem | Fix |
|---|---|
| I can't pick a bowler | They bowled the last over, or have reached the per-bowler limit set for the match. |
| The score looks different on another device | Pull to refresh, or reload the page. Every screen catches up as soon as it reconnects. |
| “Not authorized” when scoring | Only the match creator and match admins can score. Ask the organiser to add you. |
Auctions
| Problem | Fix |
|---|---|
| The auction shows “Premium Feature” | It needs an Auction Pass. Your setup is saved. |
| A franchise can't sign in | Check the Team ID and password, and that their login is turned on. Regenerate the password if needed. |
| “Insufficient budget” | The franchise can't afford that bid. The bid is refused to protect the auction. |
| A player won't come up | They may already be sold or unsold. Check their status in the pool. |
| Keyboard shortcuts don't work | Click outside any text field first, and close any open dialog. |
Streaming and overlays
See Broadcast troubleshooting.
The app crashed
If the app shows an error screen, tap Show technical details and send us a screenshot. Updating to the latest version from the store fixes most problems.
Still stuck? Our team usually replies within 24–48 hours.